Return and exchange of goods

• The defects of the sold goods are removed, quality goods are exchanged/returned, low-quality goods are exchanged, returned in accordance with the 2001 June 11 By the resolution of the Government of the Republic of Lithuania no. 697 of the approved Retail Trade Rules, the Civil Code of the Republic of Lithuania and other valid legal acts of the Republic of Lithuania. In all cases, money for returned goods is transferred only to the payer’s bank account.
• In order to return quality product(s) in accordance with Rules 8.1. point, the Buyer can do this within 14 (fourteen) days from the day of delivery of the goods to the Buyer, by informing the Seller by means of communication specified in the contact section, indicating the name of the returned product, the order number and the reason for the return. Defective goods can be returned if defects are identified within the product’s shelf life

When the buyer returns/exchanges the goods, it is necessary to comply with the following conditions:

• the returned item must be in its original, neat packaging;
• the product must be undamaged by the Buyer;
• the product must be unused, without losing its appearance as a product (label intact, protective film not torn off, etc.) (this clause does not apply in the case of returning a defective product);
• the returned product must be in the same configuration as the Buyer received it;
• when returning the product, it is necessary to present the document of its purchase.

The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with

• the procedures for returning goods are established in the article.
• When returning the wrong product and/or low-quality product, the Seller undertakes to take back such products and replace them with similar suitable products.
• The Seller must return to the Buyer the money paid for the goods refused by the Buyer to the Buyer’s account no later than within fourteen days from the day on which he received the Buyer’s notice of contract cancellation. The Seller may not return the amounts paid to the Buyer until the goods are returned to the Seller.
• When returning or exchanging quality goods, the Buyer will not be reimbursed for the delivery costs paid by him to the Seller.
• When returning or exchanging goods, the costs of returning the goods shall be borne by the Buyer.